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Rimu Hosting
RimuHosting's goalsOur goal is simple.
* Provide a reliable, flexible hosting service.
* To make our customers happy and delirious with all the help they receive.
RimuHosting:
* Are you looking for an experienced host? Since December 2002, RimuHosting strives to offer great server hosting.
* The original UML VPS Hosting Company, as well as the one that offered Xen-based VPS Hosting.
RimuHosting, a customer-focused and successful business, aims to stay here for many years. We were the 16th fastest-growing company in NZ (up from the #25 ranking in 2007). They included us as the only host company on their list. Also, we were included in the 2008 Deloitte Technology Fast 500 Asia Pacific Index.
* We have a friendly, knowledgeable team that includes system administrators and developers.
* Fast responses via our ticket and email support systems. Support one-on-one with hosting specialists
RimuHosting does not sell resellers. Our servers are operated by us. We are the ones who fix anything that goes wrong.
* Our JBoss J2EE hosting is our specialty, however we can set up servers for any other web-hosting tasks you might need.
We stand behind our hosting
Our technology is reliable and we are confident in the support. We offer both a 30 day money-back guarantee and a 99.9% uptime SLA.
All plans come with a minimum one month contract. There are no long-term commitments.
It's worth spreading the word about your support
Our goal is to make our customers happy. We are constantly looking to find new ways of providing the support our customers need.
We go a step further, surprising them with something a bit better than they expected.
Servers dedicated
Support Factoids
* 84% are happy with our customer support. The rest are just 'just' satisfied.
* The average customer is with us for approximately 18 months.
* We have 19/20 clients who remain with us for the second two months. This is a sign that they chose our service.
* We get 60% of our business through word-of-mouth. Our customers love our service so much that they recommend it to their friends and coworkers.
91% rate us higher than the previous host.
* Most support inquiries are responded to within 2 minutes.
RimuHosting Support Examples
Here are some examples of what we've done for customers:
* Installed JBoss/tomcat/Liferay. Assist in the deployment of WAR and EEAR Java webapps
Rails Hosting stack installed, upgraded gems and troubleshooted Mongrel instances
* Configuration and troubleshooting of email servers. DKIM and ClamAV are all familiar.
* Performance troubleshooting. Our team can help you identify and resolve bottlenecks. For example: tracking down MySQL servers bogging down your server. For example. Find the right amount of memory to support your server.
* Manage backups and MySQL replication.
RimuHosting supports philosophy
We are honest, open, transparent, direct, will work for the best interests of our customers, provide service that delights, and we do this by being upfront, candid, and straightforward.
RimuHosting is committed to not saying 'no'. Our goal is to assist our clients in every way possible to ensure that their hosting system works the way they want it to.
Well Connected Data Centers
RimuHosting has data centers located in many countries. You can host your server with the closest server to you and/or your users. These are the locations where we currently have data centers:
* Dallas, Texas
* London (England)
* Australia
* Auckland, New Zealand
You can choose from these locations to find a server closest to your Australasian, European, or US users.
Every data center is equipped with redundant UPS systems and generator backups, close circuit monitoring, card access key access, 24 hour guards, and redundant A/C systems. You can rest assured that your hardware will be taken good care of.
Low latency bandwidth. You can typically ping other US servers within 20ms.
Multiple, gigabit connections to the Internet. Multi-megabyte files are possible to be downloaded within seconds.
* Server monitoring available 24x7. If anything goes wrong, our Sysadmins will be contacted. Hosting is "peace-of-mind".
* UPS Power
Dallas Data Center
Our Dallas-based data centre, colo4dallas provides reliable and fast BGP routing bandwidth at an affordable price. It runs a Cisco network environment. It is also manned 24x7 and has technicians that perform remote work, such as changing drives or swapping servers. You can change drives, memory, or switch servers remotely.
For a sample ping try host112.rimuhosting.com.
We purchase the most advanced servers and place them at our Dallas data center. This allows us to provide great prices for additional memory.
We recommend that you set up your dedicated server or VPS at the data center if you're not certain which one to choose. This facility hosts most of our clients.
You can order a Dallas VPS, semi-dedicated VPS, or dedicated Dallas server.
London Data Center
Data center based in the UK
It is just outside London, in Maidenhead. The network is powered by Extreme Networks and Cisco. The data center has 20Gbit access, with Level(3) and Tiscali being carriers. It is accessible 24 hours a day and features diesel generator UPSs.
For a sample ping try host335.rimuhosting.com.
If most of your users live in Europe, we recommend the London data center.
Get a London-based VPS server or Dedicated Server.
Australian Data Centers
RimuHosting offers VPS as well as dedicated servers through the Australian data centres we use.
Global Switch has some servers we use to host VPS hosting. The location provides low latency for users from Australia, New Zealand and the west pacific rim Far East. The data transfer allowance is included in the monthly price at 6GB per month. This is due to Australia's high network costs. Dallas and London servers.
We can colocate our hardware and use powerful servers because we do. VPS plans run here on one our powerful servers. At the time of writing it is a server with 2 quad core Xeon CPUs and heaps of memory (12GB), as well as lots of storage space (4 750GB).
Here are some facts about Sydney's datacenter
* Data Center Location: Global Switch Data Center at Harris Street Ultimo Sydney
Data Center Space: 41.575 m2 gross floor space
* Rack Space 2 floors 1000 Racks
* Power Supply: Minimum N+1 Redundancy
* Different A&B Power Supply via UPS
* Diesel tanks on-site (360,000 litres), support minimum 24 hours at maximum capacity (two hour contract for additional fuel).
* Maintaining temperature at 22C (+/-2C
* An Aspiratory Analogue Addressable fire Detection Systems
* Proximity card readers are used to control access
Multiple cameras (interior and external)
* Access to Vehicles with Barrier Control
* Data transit: Optus and Verizon, Asia Netcomm Pacific Internet, Pipe Networks
* Data Center staff not present on-site, but only 15 minutes away
* Uses Cisco networking equipment
* Sydney has multiple intercontinental cables, including Pac Rim West (Korea and Japan), Southern Cross cable (US and NZ), Pac Rim West(Korea) and Tasman.
* Ping times samples (as of the writing date): 30ms to NZ; 120ms Japan; 160ms East Coast US.
For a sample ping try host426.rimuhosting.com.
From our Brisbane data center, we also offer dedicated servers to Australia. Two Gigabit ethernet links are provided to SingTEL/Optus via the data center. On-site personnel is available 24x7 to respond to any hardware emergency.
One of our Brisbane-based VPSs would be a great choice if you are in Australia, Asia, or New Zealand. This region of the globe has high bandwidth, which means that data transfer allowances are higher than in other data centers.
Here are some facts about Brisbane's datacenter
* offers multiple carriers-grade connections with various Australian network providers, including SingTel Optus and AAPT. This allows for exceptional redundancy.
* provides Gigabit Ethernet and ATM over copper throughout our infrastructure, and Gigabit Ethernet optical fiber uplinks for all other carriers.
* Emergency Support Available 24 Hours/7 Days a Day
* On-site security available 24 hours a day
* UPS N+1 Power Protected Servers
* N+1 Caterpiller Generator Backup Power.
*N+1 is fed from the state power grid.
For a sample ping to Brisbane try host905.rimuhosting.com.
You can order a VPS server in Sydney or a dedicated server in Brisbane.
Auckland Data Center
Hosting plans for NZ are available from the Orcon data centre in Auckland, New Zealand.
Here are some facts about Auckland's data center
* Underfloor cooling that is pressurized to direct cool air at the cabinets and maintain a steady airflow
* An online UPS system that provides constant, regulated power for the cabinets
* Generator backup in the event of prolonged power outage
* This facility has high levels of redundancy because it is linked via Telecom, Telstra Clear, and Vector fiber. It also features ATM and Ethernet connectivity with multiple upstream providers.
* Just a stones throw away is the Southern Cross Cable.
* Example host to ping for latency to your position: 113.21.227.180
* Sample download url.
You can order a VPS server or dedicated server in Auckland, New Zealand.
Data Center VPS Available
Most of the VPS setups are done at our Dallas data center. This data center is a good choice for VPS setups because it offers the best combination of reliability and performance with our top-of-the-line host servers. It also has great pricing, since we have so many setups.
VPS Hosting is also available from other locations. If you require a greater data transfer limit than the Dallas facility can provide, one of these options may be for you. If your users live near these areas and network latency matters, you can choose one of the options.
